Don's major career theme and his mission is to drive innovation in organizations - helping them to achieve measurable breakthrough results consistent with a long-term strategy and team-based practices. He is rigorously client-centered in his focus. Based on a rich set of experiences in a variety of companies, Don focuses on helping executives and high performance teams achieve the clarity and commitment required to meet challenging goals.

The skills that Don brings that lead to satisfied clients are: listening, effective synthesis, communication, the ability to be client-focused, personal values like civility, persistence and collaboration and a knack for "seeing the path" - the ability to map out the practical actions that are required to achieve success.

Some examples of his work include:

• Sponsoring and leading to success 12 (of 15) technology-based innovation projects, each of which produced an order of magnitude difference in performance of the targeted business system.
• Supporting a brokerage firm to enable customers to open new accounts more easily in response to competitive pressures.
• Helping a computer manufacturer improve the effectiveness and consistency of global service--an improvement demanded by their largest global customers.
• Helping a rapidly growing consulting firm expand operations into Canada.
• Helping a large news organization imagine, design and implement shared services functions across 140 newspapers. The project included the design and creation of a new corporation to provide the services.
• Implementing a responsive strategic planning function within a rapid growth company that supported dynamic allocation of resources to critical projects.
• Supporting a CEO and strategic planner in developing and implementing a contingency scenario, enabling recovery from a failed merger.
• Creating a new, technology based service to support the objectives of a non profit organization.
• Helping the leadership team of a non-profit organization overcome stresses in their relationships and work more effectively with the Board of Directors.

Don has authored numerous articles on business redesign, including the self-study course entitled "Using Technology To Achieve Change", published by the American Management Association in 1992.

His client list includes AT&T, Aetna, Agilent, Bausch & Loomb, Blue Cross of California, Charles Schwab, Compaq, Friends General Conference, Hewlett Packard, McGraw Hill, News Corp, Rogers Communications, and Viacom, among others.